Privacy Policy

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Your trust matters to us. This policy explains how NovusWay Ministries, including Lutheridge, Lutherock, and Luther Springs, handles personal information when you visit our websites, contact us, register for a program, make a gift, or otherwise connect with our ministry.

If you have questions about this policy or your information, please contact our administrative office using the details below.

Information we collect

The information we collect depends on how you connect with us. It may include:

Contact information: Your name, email address, mailing address, and phone number.
Requests and communications: Information you share when asking about camp, planning a retreat, applying to work with us, or communicating with our team.
Registration information: Participant names, birth dates, emergency contacts, and other details needed to coordinate a program. Depending on the program, this may include health information, dietary needs, accommodations, and parent or guardian permissions.
Donation and transaction information: Gift amounts, registration payments, billing information, and related records.
Website information: Technical details such as your IP address, browser, device, pages visited, and interactions with our website or emails.

Please share sensitive participant information through the registration process or another method designated by our staff, rather than through a general website inquiry.

How we use it

We use personal information to support our programs, serve our guests, and carry out our ministry. This may include:

Responding to questions and requests.
Processing registrations, retreat reservations, donations, and payments.
Preparing for participants’ care, safety, and accessibility needs.
Sending confirmations, receipts, reminders, and program updates.
Sharing camp news, upcoming opportunities, and ways to support NovusWay.
Maintaining records, improving our communications and services, and meeting applicable obligations.

Who receives your information

Information may be shared with NovusWay staff and service providers who help us operate our ministry. These may include providers of registration systems, payment processing, donor management, email communications, website hosting, and technical support.

Relevant participant information may also be shared with staff responsible for a camper’s care, authorized program partners, or emergency responders when needed to support participation or address a health or safety concern.

We may disclose information when required by law or when reasonably necessary to protect people, respond to legal requests, or address fraud or security concerns.

When you use a third-party service through our website, that provider’s privacy policy may also apply.

How long we keep it

We retain personal information for as long as reasonably needed for the purposes described in this policy, including program administration, participant care, financial recordkeeping, and applicable legal or insurance requirements.

Retention periods vary by the type of information and the reason it was collected. Some records may need to be retained after a program ends or after you ask to stop receiving communications.

You may contact us with questions about the retention of your information or to request deletion.

How we protect it

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

No website, electronic transmission, or storage system can be guaranteed completely secure. Please protect your account credentials and let us know if you believe information you have shared with us has been accessed or used without authorization.

Cookies and analytics

Our websites may use cookies and similar technologies to support site functionality, remember preferences, and help us understand how visitors use our pages.

These technologies may collect information about your browser, device, and website activity. Services embedded in or linked from our websites, such as maps, videos, registration tools, or donation forms, may also use their own cookies or similar technologies.

You can manage or delete cookies through your browser settings. Blocking cookies may affect some website features. Browser settings generally apply only to the browser and device where you make the change.

Donations and registrations

We use third-party services to help manage registrations, donations, and payments. When you complete a transaction, information may be collected by both NovusWay and the provider handling that service.

NovusWay may receive information needed to administer your registration or gift, such as your contact details, participant information, transaction amount, and payment status.

Please review the privacy policies and notices presented by those providers during registration or checkout. Avoid sending payment card information through email or general website contact forms.

Email

When you subscribe to our emails or otherwise request updates, we use your contact information to share news about camp, programs, events, and opportunities to support our ministry.

You can unsubscribe from marketing emails using the unsubscribe link in those messages or by contacting our office.

We may still send communications related to an existing registration, donation, reservation, or request, including receipts, confirmations, schedule changes, and important participant information.

Our email services may provide information about message delivery, opens, and link clicks to help us understand and improve our communications.

Your choices

You can contact our administrative office to ask about your personal information, request a correction or deletion, or update your communication preferences.

We may need to verify your identity or your authority to act for someone else before responding. Some information may need to be retained for legal, financial, safety, or operational reasons.

Depending on where you live and which laws apply, you may have additional privacy rights. We will respond to requests in accordance with applicable requirements.

You can also unsubscribe from marketing emails and manage browser cookies as described above.

Children’s privacy

Serving children and families is central to our ministry. Our registration and inquiry processes are intended to be completed by adults, including parents, guardians, and authorized group leaders.

We may collect information about children from these adults to arrange participation, prepare for individual needs, and support a safe camp experience. This may include a child’s name, age, emergency contacts, health information, and relevant permissions.

Parents and guardians can contact us to ask about information concerning their child or request a correction or deletion, subject to applicable recordkeeping requirements.

If you believe a child has submitted personal information directly through our website without appropriate adult involvement, please contact us so we can review the situation and take appropriate action.